Delivery & Returns

We are now pleased to offer FREE deliveries to all UK Mainland post codes.

For Scottish Isles, Isle of Man & Isle of Wight please select Europe 1.

Charges for European Destinations as listed.

Where possible please give us your mobile or email address. Interlink Express provide a hour delivery window and will leave you a message giving the estimated time for your delivery. If this is not suitable you can rearrange by replying to the message.

Failed Deliveries

Please note that any orders sent back to us by the delivery company due to an incorrect delivery address being specified by the customer, or the customer failing to collect from the delivery company after a missed delivery, a charge may be applied to cover return shipping and deducted from any refund.

WE CAN DELIVER TO A DIFFERENT ADDRESS OTHER THAN YOUR BILLING ADDRESS

You can have your parcel delivered to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply untick the box that says ‘Deliver to same address’ you will then be given the option to enter a different delivery address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully delivered.
 
CUSTOMS CHARGES - Non UK addresses.

We now deliver to 40 countries worldwide. If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Returns

RETURNS FOR FAULTY OR DAMAGED PRODUCTS
We work hard to ensure that the products you receive meet our quality standards. If Products supplied to you are damaged or faulty or are not the products you ordered, please contact and inform us as soon as possible via our Contact us  page or email homestead.garden@btinternet.com. We will refund Products that were damaged or faulty at the time of supply to you.

Please return the product/s to the following address in the original condition within 14 days of receipt, indicating your reason for return including, your preferred action (replacement or refund) and we will assess your return request, and if appropriate, replace or refund your purchase using the original payment method.  

All returns should be sent with supporting documentation in original or appropriate packaging to:

Homestead and Garden
The Red Last
Back Bank
Shepeau Stow
Lincolnshire
PE12 0TT

Returns or exchanges of online purchases may be made by post. As Homestead and Garden are not liable for the loss of an item being returned we recommend that you return it using registered mail.
Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details.