Delivery & Returns
We currently use Parcelforce for UK Mainland deliveries. Standard time is a 2 day service.
For Scottish islands and IOW and the Isle of Man we use a 3 day service via Hermes.
European delivery is a 3-4 day service via Parcelforce.
WE CAN DELIVER TO A DIFFERENT ADDRESS OTHER THAN YOUR BILLING ADDRESS
You can have your parcel delivered to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply untick the box that says ‘Deliver to same address’ you will then be given the option to enter a different delivery address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully delivered.
CUSTOMS CHARGES - Non UK addresses
We now deliver to 40 countries worldwide. If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
RETURNS FOR FAULTY OR DAMAGED PRODUCTS
We work hard to ensure that the products you receive meet our quality standards. If Products supplied to you are damaged or faulty or are not the products you ordered, please contact and inform us as soon as possible via our Contact us page or email firstname.lastname@example.org. We will refund Products that were damaged or faulty at the time of supply to you.
Please return the product/s to the following address in the original condition within 14 days of receipt, indicating your reason for return including, your preferred action (replacement or refund) and we will assess your return request, and if appropriate, replace or refund your purchase using the original payment method.
All returns should be sent with supporting documentation in original or appropriate packaging to:
Homestead and Garden
The Red Last
Returns or exchanges of online purchases may be made by post. As Homestead and Garden are not liable for the loss of an item being returned we recommend that you return it using registered mail.
Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details.